This Privacy Policy explains how Explore Mont-Dore handles personal data when you use the website, make a booking, or contact us about guided nature walks and local day excursions. It describes the main categories of data we collect, the reasons we use it, when it may be shared, and the choices available to you.
Use the contact details below for privacy questions, requests, or complaints about this policy.
You may have the right to access your personal data, request correction of inaccurate information, ask for deletion in appropriate cases, and object to or restrict certain processing. You may also be able to withdraw consent where processing is based on consent. Some requests may be limited where we must keep information for legal, accounting, or operational reasons.
To make a privacy request, provide enough information for us to identify the relevant record and confirm your identity where needed. We may ask for clarification if the request is unclear or if additional information is required to process it safely. If a request cannot be fully granted, we will explain the reason in general terms.
Booking, payment, and service records are retained for the period needed to manage the excursion, handle follow-up, meet accounting or legal obligations, and resolve disputes. When data is no longer required, we delete it, anonymize it, or restrict it so it is no longer actively used. Retention periods may vary depending on the type of record and the reason it was collected.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated. We encourage you to review the policy periodically so you remain informed about how your data is handled.
We may collect identification and contact details, booking and payment information, tour preferences, fitness or route suitability details you choose to provide, communication records, and basic technical data such as device, browser, and usage information. Where relevant to a guided walk or day excursion, we may also process information needed to confirm meeting arrangements, route suitability, weather-related adjustments, and service follow-up.
We receive data from website request forms, email, phone calls, payment-related interactions, and other communications with us. We may also obtain limited technical data automatically when you visit the website, such as log data, device identifiers, and cookie-related information. In some cases, we generate internal notes from your booking history, route preferences, or service interactions to manage the excursion properly.
We may use essential cookies to support site functions, preference cookies to remember basic settings, and analytics cookies to understand how visitors use the site. Cookie data may include session identifiers, device information, and interaction patterns. Where required, we use cookies only in a manner consistent with the purpose for which they were placed.
We use standard browser-based controls and similar settings to manage non-essential cookies where available. You can usually block, delete, or limit cookies through your browser, but some site functions may not work as intended if you do so. We do not rely on cookies to collect more information than is needed for basic site operation and usage analysis.
We use personal data to respond to inquiries, assess route suitability, confirm meeting and return arrangements, manage bookings and payments, coordinate guided excursions, communicate weather or access changes, keep internal records, and handle follow-up after a tour. We also use limited technical data to maintain website security, diagnose problems, and understand basic site performance.
We may share personal data with service providers that help us operate the website, process payments, manage communications, maintain records, or support booking administration. Where a third party acts on our instructions, it is expected to use the data only for the agreed purpose and to apply appropriate confidentiality and security measures.
We may disclose personal data when required to comply with law, a lawful request, court process, or a similar legal obligation. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, safety, and security of our business, guests, or the public.
